A phone, work gloves, keys and an order pad on a small business work counter

Missed calls.
Missed jobs.
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Scheduling and follow up across UtahHow it works
Business owner's phone · Illustrative example

New customer

Text messages

  1. Missed call

  2. Sorry I missed your call. What do you need done?

    9:47 AM · Sent

  3. Leaking water heater. Can you come tomorrow?

  4. I have 10:00 or 2:00 open tomorrow. Which works?

    9:52 AM · Sent

  5. Job scheduled

    Tomorrow · 10:00 AM

  6. Estimate follow-up

    Reminder set · Friday, 9:00 AM

Illustrative only. Scheduling and results vary.

The Gap

Missed calls often get no return call.

69%

Received no callback within 48 hours.

Quo, formerly OpenPhone, analyzed 16.7 million missed business calls over three months. Only 31% received an outbound callback attempt within 48 hours.

  • No callback within 48 hours — 69%
  • Callback attempted within 48 hours — 31%

Source: Quo, “Small Business Callback Statistics in 2026,” published August 20, 2026. Cross-industry data from Quo customers—not a Salt Lake City or home-services-specific benchmark. A callback means an outbound call attempt to the original caller within 48 hours; it does not necessarily mean successful contact. This metric does not establish whether a business followed up by text or email, or called after 48 hours.

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